Privacy Policy

Introduction

SMM Salem Masonry respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or use our services. By using our website or services, you agree to the collection and use of information as described in this policy.

Information We Collect

We collect several types of information to provide and improve our services:

Personal Information: When you contact us for an estimate or consultation, we collect your name, address, phone number, email address, and details about your masonry project. This information is provided voluntarily when you fill out contact forms, call us, or communicate with us via email.

Website Usage Information: We may collect information about how you access and use our website, including your IP address, browser type, pages visited, time spent on pages, and referring website. This information helps us understand how visitors use our site and improve the user experience.

Project Information: When we provide services, we collect information about your property, including photos, measurements, site conditions, and project specifications. This information is necessary to complete your masonry work professionally.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide estimates, schedule consultations, and complete masonry projects
• To communicate with you about your project, including updates, questions, and scheduling
• To process payments and maintain records for accounting and legal purposes
• To improve our website and services based on user feedback and behavior
• To send occasional updates about our services, promotions, or company news if you have opted in
• To comply with legal obligations and respond to legal requests

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, scheduling software, or website hosting services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers: If SMM Salem Masonry is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use industry-standard security practices, including secure data storage, encrypted communications, and access controls.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords or account information.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. You may disable cookies entirely or receive notifications when cookies are being used. Please note that disabling cookies may affect the functionality of our website.

We may also use third-party analytics services, such as Google Analytics, to collect information about website traffic and user behavior. These services use cookies and similar technologies to gather anonymous data that helps us improve our website.

Your Rights and Choices

You have certain rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you
• Correction: You may request corrections to any inaccurate or incomplete information
• Deletion: You may request deletion of your personal information, subject to legal and contractual obligations
• Opt-Out: You may opt out of receiving marketing communications by following the unsubscribe instructions in emails or contacting us directly

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe.

Children's Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or supplier websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Project records and financial information are typically retained for several years for accounting, warranty, and legal purposes.

When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of our website or services after changes are posted constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: